 | | ExxonMobil Aviation is organized to bring the highest level of service to airline, military and general aviation customers.
To meet our customers' needs the organization is structured to provide a global team of sales managers and commercial advisors who work together to provide excellent customer service across all regions. Sales managers develop expertise in either airline, military or general aviation and have responsibility for customers based in a specific geographic region.
Our philosophy is that the customer should have a single point of contact for all their fuel requirements worldwide. This point of contact will have the information, knowledge and authority to satisfy customers' needs in all markets, making the decisions customers require, when they require them.
High quality people and systems make our 'one stop' approach possible. Our back office processes are being consolidated into a global system to provide accurate invoices covering worldwide deliveries. We have a dedicated team of account experts whose role is to work with the regional groups to resolve any invoicing queries or errors as quickly as possible. Experienced operations personnel work closely with our sales teams to ensure customers' on-airport requirements are satisfied.
The global sales teams aim to work with customers in the language of their choice to provide rapid answers on all client issues - product, sales or service related.
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